itsm"I wanted to thank you for the smooth implementation of our new ITIL compliant service desk solution! The new ITIL based processes for incident management work great for my team and the transition and data migration was flawless." - Nick M., IT Manager


A sophisticated IT Service Management approach is a critical part of every organization's setup. Supporting state of the art IT service delivery to the business units and providing a comprehensive IT governance solution are just two examples of the benefits provided by the IT Service Management framework.

At Gratia, we have many years of ITIL based IT Service Management experience and can help your organization with implementation planning, training and execution of the implementation plan to get you from zero to sixty quickly.

We can assist your organization and team with:

ITIL readiness assessments

IT best practice strategic consulting

ITIL training (all levels)

ITIL certifications

Implementation of ITIL compliant tools