"Our internal end user satisfaction rate increased dramatically since we started using your desktop support services. It was a good decision from that and also from a financial point of view." - John S., CFO
Gratia delivers North American based Service Desk/Help Desk support with a best in class first call resolution rate. Our helpdesk is designed to deliver a premium experience at a price to meet your budget.
We understand that you the customer have unique software applications that you use to run yourbusiness. We focus on our customers’ needs and create solutions to fit your business.
We provide support for multi-vendor client systems and installation, moves, changes, deskside support & software support. We also provide secure permission-based remote control of PCs. Our staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies.